Giant SureLock Recall: Which LED Keys Are Affected and How the Refund Works

What the recall covers, and what it leaves alone

Giant Bicycle has recalled one small accessory rather than a bicycle lock. The product is the LED-light key that came in the box with certain SureLock lock sets. The US Consumer Product Safety Commission published the notice on 8 October 2026, under recall number 27-015, and Health Canada published a matching alert dated the same day. About 3,630 keys are affected in the United States, plus 1,395 in Canada.

The lock itself is not recalled, and the two or four ordinary keys that came with the set still work. CPSC describes the set as pre-keyed and says it includes an LED-light key plus two or four ordinary non-LED keys, depending on the model. That split decides what you send back and what you keep. If your set is covered, stop using the black-and-white LED-light key; the lock and non-LED keys remain usable under the US notice.

Where the serial number is and which ranges are listed

Model name and serial number define the scope. CPSC lists nine lock names, each with a range that starts at 2303 and ends at 2607. The serial number is printed on the underside of the lock, so the check takes a few seconds once the lock is in your hand.

CPSC describes the cutoff as LED-light keys manufactured after March 2023. The sets were sold at authorized Giant Bicycle stores and on the company's US website from March 2023 through August 2026, for between $25 and $65.

Why the key fob is subject to federal battery rules

The LED key holds two CR1220 lithium manganese dioxide button cells, and Health Canada says those batteries may become accessible. When a button or coin battery is swallowed, the notices say the battery can cause serious internal chemical burns and death.

Reese's Law, enacted in 2022, sits behind the recall, along with the mandatory standard CPSC adopted under it. The rule is codified at 16 CFR part 1263 and incorporates ANSI/UL 4200A-2023. It requires a battery compartment that needs a tool, or at least two independent and simultaneous hand movements, to open. The battery must not come free during use and abuse testing. Warnings must appear on the packaging and, where practicable, on the product itself, and the instructions must carry them too. CPSC says the SureLock key fails on accessibility and that the packaging and product lack the warnings the law requires. Under CPSC's published guidance, these requirements apply to products manufactured or imported after 19 March 2024. The same guidance defines a button cell or coin battery as a single cell with a diameter greater than its height. Toys for children under 14 are handled separately, under the battery rules in the toy standard.

The counter visit: what to bring and what you get back

Stop using the recalled LED key, then contact Giant Bicycle for a $5 refund. The company asks you to bring the LED key to an authorized Giant retailer. To confirm that your serial number is in scope, bring either the complete lock set or a photograph of the serial number on the lock. CPSC states that consumers may continue to use the bicycle lock and the non-LED keys.

In the United States the contact line is 866 458-2555, staffed from 8 a.m. to 5 p.m. Pacific time Monday to Friday, with email at Recall@GiantBicycle.com. Canadian owners are routed to 604-987-3600, 8 a.m. to 5 p.m. Pacific time Monday to Friday, or canada@giantbicycle.com, and Health Canada describes the remedy as a partial refund rather than a $5 figure.

CPSC notes that button and coin cells are hazardous and should be disposed of or recycled through local hazardous waste procedures.

Two countries, two lists

The two regulators describe the same product but not the same list. Health Canada's affected-product table names three SKUs: 5200000000 for the SureLock Protector 1 DT, 5200000001 for the SureLock Protector 1 STD, and 5200000010 for the SureLock Flex Key Coil 15. CPSC names nine lock names with serial ranges. A Canadian owner who checks only the Canadian table sees a narrower set of products than the US notice covers.

Canada adds a rule that has no equivalent in the US notice. Under the Canada Consumer Product Safety Act, a recalled product cannot be redistributed, sold, or even given away in Canada. That affects the second-hand market and the box of spare parts in a garage, not just retailers. Health Canada also posts the recall on the OECD Global Portal on Product Recalls.

The US notice names the party responsible. CPSC names Giant Bicycle, Inc., of Newbury Park, California, as the importer, and China as the country of manufacture, and it records the action as a joint recall with Health Canada and the company.

What the notices do not say

Neither notice reports an injury. Health Canada states that, as of 4 September 2026, the company had received no reports of an incident or injury in Canada or the United States, and the CPSC notice records no incidents or injuries either. Both notices cite the standard the key violates without describing how the compartment comes open in ordinary use. Neither says how many keys have been returned or which retailers still hold stock.

Five dollars is well below the $25 to $65 the lock sets sold for, so this is not a refund of the lock. Neither notice explains how that figure was set.

To check, find the serial number on the underside of the lock and compare the model and range with the official notice for your country. If the LED-light key is within scope, stop using it and contact Giant for the local return and refund instructions.